Privacy Policy

Effective Date: 17th December 2024

At Eastnat Foods, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, interact with us, or purchase our products.

1. Information We Collect

We may collect the following types of information:

     •           Personal Information: Name, email address, phone number, billing/shipping address, and payment details (processed securely).

     •           Account Information: Login credentials if you create an account with us.

     •           Order Information: Details about the products you purchase, including order history.

     •           Technical Data: IP address, browser type, operating system, and site usage through cookies and tracking tools.

     •           Communication Data: Messages, inquiries, or support requests submitted through forms, email, or chat.

2. How We Use Your Information

We use your information to:

     •           Process and deliver your orders efficiently.

     •           Improve your shopping experience and customize content based on your preferences.

     •           Send you updates, offers, or newsletters (only if you opt-in).

     •           Respond to your inquiries or support requests.

     •           Analyze website traffic and optimize performance.

     •           Ensure compliance with legal obligations and secure our platform.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

     •           Service Providers: Payment processors, delivery services, or IT support partners to complete transactions.

     •           Legal Requirements: If required by law or to protect our business.

     •           Analytics Tools: To analyze website performance (e.g., Google Analytics).

All third-party partners are required to adhere to data protection standards.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and collect usage data. Cookies help us:

     •           Recognize returning customers.

     •           Track website performance and user behavior.

     •           Remember items in your cart and preferences.

You can disable cookies in your browser settings, but this may limit certain features on our website.

5. Data Security

We implement strict security measures to protect your personal information, including:

     •           SSL encryption to secure data transmission.

     •           Secure payment gateways to process transactions.

     •           Restricted access to sensitive information.

However, while we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

     •           Access, update, or delete your personal information.

     •           Opt-out of marketing communications.

     •           Request information on how your data is used.

To exercise these rights, please contact us at: info@eastnatfoods.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

     •           Email: info@eastnatfoods.com

     •           Phone: +254 711 109 431