FAQs

Eastnat is a Kenyan wellness brand offering natural, chemical-free food and body products made from crops grown by smallholder farmers and women’s groups. We believe in wholesome nutrition, ethical sourcing, and local impact.

All our products are proudly made in Kenya, using ingredients sourced directly from Kenyan farmers and cooperatives.

You can place your order through our website, via WhatsApp, text, or by calling us. We also accept orders via our social media platforms.

Yes. Our physical store is located at HH Towers, 8th Floor, Shop 807. We also fulfill orders online through doorstep deliveries across Kenya for faster and more convenient service.

Orders within Nairobi and surrounding areas are typically delivered within hours. Upcountry deliveries are usually made overnight, depending on location.

Delivery fees range between Ksh. 100–1,000 depending on location, parcel weight, and your preferred delivery method. For instance, overnight delivery via Fargo may cost Ksh. 350, while express courier delivery may cost around Ksh. 800.

We accept M-Pesa and card payments, as provided for on our website.

No. To streamline logistics, we encourage prepayment via M-Pesa or card before dispatch.

Some of our products are certified and labelled as organic. While not all are officially certified, all Eastnat products are natural, chemical-free, and ethically sourced.

No. Our nut butters are 100% pure, no additives, no preservatives, just wholesome goodness.

Yes. Our products are natural and safe. However, if you have allergies or specific dietary concerns, please consult a healthcare provider.

Absolutely. We supply supermarkets, hotels, wholesalers, and individuals. For bulk or wholesale orders, please contact us via sales@eastnatfoods.com.

We’d love to hear from you! Please reach out through our contact page or email us with your business details at sales@eastnatfoods.com.

We source directly from smallholder farmers and women’s groups, ensuring fair trade and reliable income.

We are transitioning to eco-conscious packaging and encourage recycling. Our jars and tins can be reused or returned where possible.

Store in a cool, dry place away from direct sunlight. After opening, stir well and close the lid tightly after each use.

Yes! Oil separation is natural because we don’t use stabilizers. Just stir it back in before use.

Absolutely. Our nut butters are perfect for smoothies, sauces, baby meals, baking, or simply spreading on bread or fruit.

Both are highly perishable. Seamoss gel should be refrigerated at 2°C or below and used within 2 weeks. Cold-pressed juices should be consumed within 3 days of purchase.

Yes. Our nut butters and most other products are naturally gluten-free. However, we do not operate a certified gluten-free facility.

Yes. Most of our food products are plant-based and suitable for vegans and vegetarians.

Yes. Our products are nutrient-dense, free of added sugars and artificial fillers. Just portion mindfully, they’re rich in healthy fats and protein.

Yes. Our nut butters may contain peanuts, cashews, or sesame. All allergens are clearly labelled.

Not at the moment. We process multiple nut types in the same space and follow strict food safety standards, but cross-contamination may still occur.

Don’t hesitate to get in touch with us within 12 hours of receiving the item. We’ll arrange a replacement or refund where applicable.

Yes, provided the order hasn’t been dispatched. Please contact us as soon as possible to make any necessary changes.

We want you to love your Eastnat experience. If you’re unhappy for any reason, get in touch, and we’ll make it right.

Yes! Just let us know at checkout or via WhatsApp, and we’ll gladly include a personal touch.

Not yet, but we’re working on a flexible monthly plan. Stay tuned, and feel free to let us know if you’d be interested!

Yes! We supply restaurants, bakeries, and wellness cafés. Let’s talk about your needs, we love partnerships that celebrate real food.

Yes. We offer customized event packages, from snack jars to gift packs, tailored to your theme.